What we do

Our purpose

We provide a service which allows you, the owner, to seek the opinion of a veterinary specialist via telephone or video consultation. No subscriptions or ‘sign-up’ required – just request a consultation via our online form and we will do the rest. We offer independent, specialist advice from the comfort of your own home and without the commitment of further tests, treatment or significant costs.

Consultation

During your consultation with one of our specialists, we can discuss all aspects of your pet’s condition, including options and recommendations for further investigation, the diagnosis (or potential diagnoses), potential treatment options and the likely prognosis.

Following on from your consultation, both you and your local vet will be provided with a written summary of what was discussed and of our recommendations. This summary can then be used to help formulate a plan with your local veterinary surgeon.

Our aim is to provide a specialist opinion, which you and your local veterinary surgeon can then use to ensure that your pet gets the best care possible.

Advice

Your pet must be registered with a primary care practice before we can carry out a consultation. We offer advice and specialist opinion, and your local vet will remain the primary veterinary surgeon for your pet.

As such, we require that your pet has been seen by your local veterinary surgeon at least once within the 4 weeks prior to your consultation with us.

Please note that in accordance with the Royal College of Veterinary Surgeons Code of Conduct and as a physical examination cannot be performed, our specialists are unable to prescribe medications during your consultation. This does not mean that we cannot help with treatment. Often we can suggest treatment options that you can then discuss with your local veterinary surgeon.

What is a veterinary specialist?

Want to know whether we can help you? Email us with any questions you might have at [email protected]

The European Board of Veterinary Specialisation (EBVS®) is the umbrella organisation that governs the individual colleges of veterinary specialisation within Europe. In accordance with the Royal College of Veterinary Surgeons (RCVS), the professional body which governs all registered veterinary surgeons working in the UK, a veterinary surgeon must hold an EBVS® or RCVS diploma in order to be called a specialist.

To achieve diplomate and specialist status, veterinary surgeons must typically undergo at least 4-5 years of additional training and education, followed by an examination. Veterinary specialists must apply for reaccreditation every 5 years, a process that ensures that their skills and knowledge are kept up-to-date.

Want to know whether we can help you? Email us with any questions you might have at [email protected]

The majority of the time, your local veterinary surgeon will be more than capable of assisting you with your pet’s health. General practitioners hold a broad range of knowledge of all aspects of veterinary medicine and surgery but as in the human medical profession, sometimes the input of a specialist is required.

Why seek the opinion of a veterinary specialist?

All veterinary surgeons are highly trained medical professionals. Veterinary surgeons working in general practice are a wealth of knowledge when it comes to caring for your pet and are always the first point of contact for any questions or problems with regards to your pet’s health. Examples of when a consultation with one of our specialists could be helpful include;

  • You need help deciding which treatment to pursue for your pet
  • Previous tests have failed to reach a definitive diagnosis
  • A diagnosis has already been made but the prognosis / outcome is unclear
  • A diagnosis has already been made but the best treatment option is unknown
  • The next steps to investigate your pet’s problem are unclear
  • Your primary care vet has has suggested consulting a specialist, but you are not sure if you can commit the time, travel or finances associated with visiting a specialist centre
  • Your pet has not responded to previously tried treatments
  • There appears to be multiple and varying options for your pet and you are not sure which to choose
  • You or your local vet would just like to have the additional ‘piece-of-mind’ that comes with having the opinion of a specialist

Want to know whether we can help you? Email us with any questions you might have at [email protected]

Conditions we can help with

  • Behaviour medicine

    Behaviour problems are relatively common in both dogs and cats and can be very distressing for owners. Our behaviour medicine service can assist with any canine or feline behaviour problem.

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  • Black, brown and white dog

    Cardiology

    Veterinary cardiology specialists deal with conditions affecting the heart. Diseases affecting the heart are common in both cats and dogs, and while typically encountered in middle-aged and older animals, congenital heart disease is also relatively common.

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  • Dermatology

    Veterinary dermatology specialists deal with conditions affecting the skin and ears. These are some of the most common reasons for pets to be presented for veterinary attention.

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  • Exotics and avians

    Rabbits, Guinea pigs, other small mammals, birds and reptiles all deserve the same level of specialist care that is available to cats and dogs. Our specialists offer a wealth of knowledge.

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  • Internal medicine

    Specialists in internal medicine deal with a wide range of clinical problems. Our internal medicine specialists can offer advice on a range of different conditions.

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  • Neurology

    Neurologists deal with conditions affecting the brain, spinal cord, nerves and muscles. Diseases which affect the nervous system can manifest with some of the most worrying clinical signs.

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  • Golden labrador

    Nutrition

    A veterinary nutrition specialist is a veterinary surgeon that has undergone years of additional specialist training in the area of nutrition.

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  • Oncology

    Oncology specialists treat patients with cancer. We have the expertise to answer your questions, talk you through all of the options, and help you decide what is best for both you and your pet.

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  • Ophthalmology

    Veterinary ophthalmologists deal with conditions affecting the eyes. Diseases affecting the eye can occur at any age. Our specialists have experience in a range of conditions.

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  • Orthopaedics

    Lameness is a common problem in dogs and cats and can affect quality of life due to pain and decreased mobility. We can talk you through the options for treatment to ensure your pet’s comfort.

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  • Weight Management

    The weight management clinic will assess your pet’s weight in the context of their general health and with consideration of both your and your pet’s requirements.

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  • Need help with something else?

    Providing case management assistance from veterinary
    specialists by telephone or video consultation.

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